FAQ · Common questions, honest answers

Everything you'd ask before starting.

If the answer's not here, email hello@yourdomain.com — I reply within a few hours.

How does 48-hour delivery actually work? +

Once your brief is submitted and payment clears, design work starts the same day. First draft lands in your inbox within 24 hours as a Figma link. You give feedback, I revise, and final files are ready in 48–72 hours from kickoff for most packages.

What if I need more creatives than the package includes? +

You can upgrade mid-project — pay the difference between packages and scope increases immediately. For recurring needs, Blitz clients get priority queue and dedicated Slack access, which functions like an informal retainer.

How many revision rounds are included? +

Rapid includes 2 rounds, Scale includes 3 rounds, Blitz is unlimited. Same-day turnaround on feedback because the same person who reads your comments is the one making the edits — no handoffs.

What file formats will I get? +

All platform-specific exports: 9:16, 4:5, 1:1, 16:9 — delivered as PNG/JPG/MP4 depending on asset type. Plus the master Figma file with fully editable source. Your in-house team can iterate after handoff.

Which platforms do you design for? +

Meta (Feed, Stories, Reels), Instagram, TikTok, Google Display Network, email campaigns (Klaviyo / Mailchimp / Omnisend), Pinterest, and landing page sections. If it's a performance channel, I probably design for it.

Do I own commercial rights to the creatives? +

Yes, full commercial usage rights are included with every package. Use the work in paid ads forever, across any number of markets, with no per-use fees or seat licensing.

What if I'm not happy with the work? +

Revision rounds cover most cases. If after your final revision round you're still unhappy with a deliverable on Rapid or Scale, I refund that deliverable — no questions. Audit is fully refundable within 24 hours if you find zero value.

Do you offer strategy, copywriting, or media buying? +

No. I design. Strategy, copy and media buying are adjacent disciplines best done by specialists who focus on them. I can recommend people I trust in each area if you ask.

Can you start today? +

Almost always yes. If I'm fully booked, you'll hear within a couple of hours with an honest timeline — usually 24–72 hours out. Blitz clients skip the queue.

Do you take on long-term retainers? +

Not officially. I've found that fixed-scope packages with clear deliverables work better for both sides. Repeat clients get priority and a Slack channel, which covers most retainer use-cases.

What industries do you work with? +

Primarily DTC eCommerce: supplements, fashion, home goods, beauty, CPG. I also work with performance-focused SaaS and digital-product brands when the creative approach overlaps.

How do payments work? +

Flat fee paid upfront (Stripe / wire / crypto). Work starts the moment payment clears. No monthly retainers, no hourly tracking, no scope-change fees.

Question not covered here?

Ask in the brief or shoot a quick email — most replies go out within four hours.